Home > Oracle > Customer Experience (CX) Metrics and Key Performance Indicators
 

Customer Experience (CX) Metrics and Key Performance Indicators

White Paper Published By: Oracle
Oracle
Published:  Mar 04, 2014
Type:  White Paper
Length:  15 pages

This guide has been written for the business leader or analyst who would like to identify or measure those critical CX measurement points that provide feedback on the health and success of a CX initiative. This guide is intended to familiarize you with important CX measurements and Key Performance Indicators (KPIs) along with providing a definition and a method to calculate their value to your business. In many respects, this could be considered a dictionary of CX KPIs.



Tags : 
oracle, oracle cloud service, customer experience, key performance indicators, acquisition, retention, efficiency