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Published By: Freshdesk     Published Date: Aug 15, 2016
Every helpdesk agent at every customer support team, anywhere in the world, dreams about Inbox Zero. However as most businesses grows from just a handful of support queries to hundreds of customers chocking the support hotline, they make the mistake of going on a hiring binge to reach that elusive promised land. The only problem? Hiring more support staff may not be the best way to scale up your customer support. This whitepaper talks about how you can scale your customer support without blindly scaling the team, with tips, ideas and insights like: - How to puncture the customer support hot-air balloon - Proactively identifying red flags and overloads - Top 4 things to know before you hire - Monitoring, understanding and reporting support trends - Tips to streamline your support process
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Freshdesk
Published By: Rackspace     Published Date: Feb 12, 2019
In today’s digital world, technologies such as cloud have become commonplace to take digital transformation projects to the next level. But while cloud is critical to business transformation success, Australian IT decision-makers (ITDMs) still feel that the C-suite does not understand the time and complexity of the journey. This paper explores: • Insights on challenges faced by Australian ITDMs when rolling out cloud projects • The role of the ITDM today • Key blockages IT stakeholders encounter when driving digital change, and; • What they need from the business and wider technology ecosystem to navigate the risks associated with starting a cloud project or moving to a full cloud-first model.
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Rackspace
Published By: Rackspace - Google Cloud     Published Date: Jul 26, 2019
In today’s digital world, technologies such as cloud have become commonplace to take digital transformation projects to the next level. But while cloud is critical to business transformation success, Australian IT decision-makers (ITDMs) still feel that the C-suite does not understand the time and complexity of the journey. This paper explores: • Insights on challenges faced by Australian ITDMs when rolling out cloud projects • The role of the ITDM today • Key blockages IT stakeholders encounter when driving digital change, and; • What they need from the business and wider technology ecosystem to navigate the risks associated with starting a cloud project or moving to a full cloud-first model.
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Rackspace - Google Cloud
Published By: Epicor Software     Published Date: Feb 12, 2015
Learn how to take enterprise resource planning (ERP) into your own hands and see how some of the top organizations are handling the challenges of business management, adoption rates of mobile ERP, and get some insights into what they think the benefits of mobile access can provide for your business.
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erp, roi, mobile, enterprise, epicor, mobile business
    
Epicor Software
Published By: Visier     Published Date: Nov 04, 2014
An analytics revolution is upon us. Knowledge workers are in short supply, the competition for talent has gone global; turnover is rising; and employee engagement is stagnant at best. How can companies attract, retain, and develop employees who can drive business results and have the data to back up these decisions? A recent survey found more than 80% of respondents said that they needed talent-related insights to make business decisions. Yet most enterprises still base talent decisions on gut feeling. Few can offer analytic evidence to support their hunches. Now, finally, analytics are beginning to drive decisions about people.
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visier, workforce analytics, hr metrics, planning
    
Visier
Published By: Cisco     Published Date: Sep 15, 2015
In today's technology landscape, IT organizations face many diverse and ever-changing challenges that require flexibility in cloud deployment. Many companies have heard of the hybrid cloud and the opportunities it can offer, but like with all technologies, businesses want to know more. This webcast aims to shed more light on the topic, as we bring to you the insights of Forrester Research, business leaders and industry experts addressing similar situations.
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hybrid, cloud, deployment, flexibility
    
Cisco
Published By: Cisco     Published Date: Sep 08, 2016
In today's technology landscape, IT organizations face many diverse and ever-changing challenges that require flexibility in cloud deployment. Many companies have heard of the hybrid cloud and the opportunities it can offer, but like with all technologies, businesses want to know more. This webcast aims to shed more light on the topic, as we bring to you the insights of Forrester Research, business leaders and industry experts addressing similar situations. Extend your existing datacenter resources into public clouds with secure hybrid cloud. Improve business agility. Increase flexibility. Cut costs. During the hour, Dave Bartoletti, principal analyst at Forrester will be joined by industry experts and business leaders to discuss the challenges of hybrid cloud and how enabling choice and control across a secure hybrid cloud can help businesses simplify heterogeneous cloud deployment.
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cisco, cloud forrester, webinar, hybrid cloud
    
Cisco
Published By: IBM     Published Date: May 30, 2008
Businesses need a better way to leverage information, manage analytic results and glean business insights across the enterprise.  Are you seeking a simple, flexible and optimized solution?  Watch this short video to learn about IBM's Balanced Warehouse -- the complete ‘ready-to-go’ data warehousing solution comprised of pre-tested, scalable and fully-integrated system components of DB2 Warehouse, Server and Storage.
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business intelligence, data warehousing, warehouse, ibm, leveraging information, li campaign, ibm li
    
IBM
Published By: IBM     Published Date: Mar 05, 2014
IBM Big Data Stampede fuses the strength of IBM’s services, products and skills to minimize the barriers of Big Data initiatives and provide organizations with quick success. Your Big Data Stampede includes an assessment to identify the high value starting points with Big Data. We work with you to unearth trouble areas and complex problems for resolution through leveraging Big Data. Read this data sheet to learn more.
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ibm, ibm big data big data, information management, data management, big data technology, business analytics, insights, acceleration, productivity
    
IBM
Published By: IBM     Published Date: Jul 05, 2016
Cloud-based data warehousing as-a-service, built for analytics
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ibm, dashdb, data, analytics, data warehouse, cloud, analytics, business insights
    
IBM
Published By: IBM     Published Date: Jan 27, 2017
In this era of digital transformation, business and IT leaders across all industries are looking for ways to easily and cost-effectively unlock the value of enterprise data and use it to deliver new customer experiences while fueling business growth. The digital economy is changing the way organizations gather information, gain insights, reinvent their businesses and innovate both quickly and iteratively.
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IBM
Published By: IBM     Published Date: Jul 14, 2016
This video describes how data scientists, analysts and business users can save precious time by using a combination of SPSS and Spark to uncover and act on insights in big data.
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ibm, data, analytics, predictive business, ibm spss, apache spark, coding, data science
    
IBM
Published By: IBM     Published Date: Aug 31, 2012
As those hosting transactional data on System z today already realize, it is one of the most secure, highly available and reliable platforms on the market - now see how organizations are bringing their analytics to IBM System z to better harness their data and gain greater business insights while containing cost and reducing complexity.
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IBM
Published By: IBM     Published Date: Apr 13, 2015
IDC Retail Insights defines omni-channel merchandise optimization as the set of technologies, data assets, skills, processes, and management intent required to develop and maintain sets of targeted and localized offers that best satisfy important business objectives. These goals include customer satisfaction, customer lifetime value, and category, channel, and corporate performance. By "offers," IDC Retail Insights means the broad set of attributes that characterize assortments, products, services, prices, utility, and convenience that match customers' buying criteria and shopping behaviors. Targeted and localized offers present a compelling "choice set" that satisfies and delights consumers. Download this white paper to read the questions posed by IBM to Greg Girard, program director of Omni-Channel Analytics Strategies at IDC Retail Insights, on behalf of IBM's customers.
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omni-channel merchandise, ibm, targeted offers, localized offers, customer satisfaction, corporate performance
    
IBM
Published By: Group M_IBM Q418     Published Date: Dec 18, 2018
A technology-enabled business strategy such as digital transformation (DX) makes it possible for firms to expand their competitive differentiation in the market. Although disruptive, DX requires firms to effectively and efficiently combine (technology) platforms, (business) processes, (data) governance, and (people) talent to gather deep and timely insights from data and actuate these insights to optimize business operations, develop new and innovative products and services, and transform customer engagement.
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Group M_IBM Q418
Published By: Group M_IBM Q119     Published Date: Dec 18, 2018
A technology-enabled business strategy such as digital transformation (DX) makes it possible for firms to expand their competitive differentiation in the market. Although disruptive, DX requires firms to effectively and efficiently combine (technology) platforms, (business) processes, (data) governance, and (people) talent to gather deep and timely insights from data and actuate these insights to optimize business operations, develop new and innovative products and services, and transform customer engagement.
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Group M_IBM Q119
Published By: SAP     Published Date: May 05, 2016
Manufacturers evolve to extend business process and embrace digital technologies across the supply chains to adapt in today’s ever changing marketplace. Watch the video for insights from Simon Ellis, the Program Vice President of IDC Manufacturing Insights.
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sap, idc, supply chain, digital
    
SAP
Published By: Oco, Inc.     Published Date: Dec 10, 2008
In today’s tough economic times, more and more companies are looking to Software-as-a-Service (SaaS) on-demand business intelligence (BI) solutions to assess how they can quickly reduce inventory levels, assemble information, analyze operations and gain new insights in how to improve performance. 
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oco, roi, software-as-a-service, saas, business intelligence, enterprise resource planning, manufacturing execution system
    
Oco, Inc.
Published By: Amazon Web Services EMEA     Published Date: Aug 02, 2019
Artifi cial intelligence is becoming a key component of business transformation. Virtually any business leader seeking to unlock value and develop new capabilities using technology is at some stage of the AI journey. For example, those at the leading edge have incorporated machine learning insights into business processes and are building functionality such as natural language processing and preventative maintenance diagnostics into their products. Others are experimenting with pilot projects or developing plans to get started.
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data, technologies, learning, applications, technology, machine, cloud
    
Amazon Web Services EMEA
Published By: Attunity     Published Date: Jan 14, 2019
This whitepaper explores how to automate your data lake pipeline to address common challenges including how to prevent data lakes from devolving into useless data swamps and how to deliver analytics-ready data via automation. Read Increase Data Lake ROI with Streaming Data Pipelines to learn about: • Common data lake origins and challenges including integrating diverse data from multiple data source platforms, including lakes on premises and in the cloud. • Delivering real-time integration, with change data capture (CDC) technology that integrates live transactions with the data lake. • Rethinking the data lake with multi-stage methodology, continuous data ingestion and merging processes that assemble a historical data store. • Leveraging a scalable and autonomous streaming data pipeline to deliver analytics-ready data sets for better business insights. Read this Attunity whitepaper now to get ahead on your data lake strategy in 2019.
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data lake, data pipeline, change data capture, data swamp, hybrid data integration, data ingestion, streaming data, real-time data, big data, hadoop, agile analytics, cloud data lake, cloud data warehouse, data lake ingestion, data ingestion
    
Attunity
Published By: Dell EMC     Published Date: Oct 08, 2015
Download this whitepaper to learn how to big data more manageable while condensing vast amounts of information into actionable business insights.
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Dell EMC
Published By: Dun & Bradstreet     Published Date: Apr 21, 2016
When the right approach is applied, analytics can drive more effective marketing strategies. While marketers understand the role analytics plays within the organization, most are not leveraging analytics to really drive enterprise performance. We surveyed 100+ business leaders to understand the state of analytics maturity across today’s leading organizations, uncovering common challenges teams are facing in their quest to use data and analytics to deliver a competitive advantage. What We Uncovered: - 73% of analytic professionals claim to work for an analytically-driven company - Only 42% of companies have a strategy for using analytics across the enterprise - Just 38% of companies share results of their analytic insights outside their department - 81% of organizations rely on 3rd parties for at least some portion of their analysis Download the report to learn how marketers, like yourself, view themselves in light of using analytics to drive their business.
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hoover's, marketing strategies, analytics, data
    
Dun & Bradstreet
Published By: IBM     Published Date: Jan 09, 2013
Hear Alistair Rennie, General Manager of IBM Collaboration Solutions, talk about the application of social networking tools and culture to business roles, processes, and outcomes, and the positive correlation between improved operating margins.
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social business, ibm, insights, alistair rennie, collaboration, solutions
    
IBM
Published By: SAP     Published Date: Jul 19, 2012
With SAP® BusinessObjectsT Web Intelligence® software, companies can perform sophisticated ad hoc reporting and analysis. Powerful functionality and an intuitive user interface enable your people to turn data into insights, improve decision making and productivity, and share knowledge across the enterprise.
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sap, business, management, software, business information, insights, analysis, interactive, businessobjects, web intelligence
    
SAP
Published By: SAS     Published Date: Oct 22, 2015
The Internet of Things (IoT) presents an opportunity to collect real-time information about every physical operation of a business. From the temperature of equipment to the performance of a fleet of wind turbines, IoT sensors can deliver this information in real time. There is tremendous opportunity for those businesses that can convert raw IoT data into business insights, and the key to doing so lies within effective data analytics. To research the current state of IoT analytics, Blue Hill Research conducted deep qualitative interviews with three organizations that invested significant time and resources into their own IoT analytics initiatives. By distilling key themes and lessons learned from peer organizations, Blue Hill Research offers our analysis so that business decision makers can ultimately make informed investment decisions about the future of their IoT analytics projects.
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SAS
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