customer experience

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Published By: Customer Insight Group     Published Date: Oct 22, 2010
Customer-centricity entails a company understanding individual customer needs and improving the customer experience thereby creating sustainable and profitable customer relationships impermeable by competitors.
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customer insight group, customer centricity, loyalty
    
Customer Insight Group
Published By: FMT Consultants     Published Date: Feb 08, 2011
With this latest release, Microsoft Dynamics CRM 2011 has positioned itself as the market leader in Customer Relationship Management software. Dynamics CRM 2011 delivers a familiar user experience, intuitive business intellig
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microsoft dynamics crm 2011, sales force automation, customer service, marketing, xrm, fmt consultants
    
FMT Consultants
Published By: Ameriteck Web Services     Published Date: Feb 18, 2011
You want a firm that can understand your business rules and your customer demands and implement it the right way. You want a firm that has an experience and proven track records into the e-Business industry. AWS has it all!
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website design, ecommerce websites, ecommerce solution, free quote for website design, website design quote, custom website design, business website design, retail ecommerce solution
    
Ameriteck Web Services
Published By: MicroStrategy     Published Date: Aug 21, 2019
Ready or not, the future is here. For enterprise organizations, it must be a data-driven one. Whoever can use technology to transform the customer experience, and be the first to discover and deliver on new business models, will be the disruptor. Those who can’t, the disrupted in this period known as the “era of Digital Darwinism.” The future belongs to the Intelligent Enterprise which anticipates constantly evolving regulatory, technological, market, and competitive challenges and turns them into opportunity and profit. It delivers a single version of the truth and agility. It connects to any data and distributes reports to thousands. The Intelligent Enterprise goes beyond business intelligence, delivering transformative insight to every user, constituent and partner. Are most organizations there yet? As brands hone and focus their 2020 (and even 2030) vision, MicroStrategy has surveyed 500 enterprise analytics professionals on the state of their organization’s analytics initiatives.
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MicroStrategy
Published By: Tavant Technologies     Published Date: Jun 09, 2011
In this white paper, the author discusses the real-life challenges faced by field technicians and how they can be empowered with mobility solutions to improve field productivity, increase accuracy of diagnostics, reduce warranty and invoicing cycle times, enhance service revenues, and most importantly, improve customer experience to make service excellence a strong selling point.
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field service mobility
    
Tavant Technologies
Published By: Kaon     Published Date: Jul 07, 2011
In this white paper, learn some of the key ingredients in building excitement around product marketing.
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kaon interactive, marketing technologies, new generation, product marketing, interactivity, customer engagement
    
Kaon
Published By: Internap     Published Date: Jul 15, 2011
Download this white paper to learn why cloud computing should be part of a total solution to address IT objectives, while simultaneously improving the customer experience.
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managed hosting, colocation, data center, cdn, internap, ecommerce, data center, internap
    
Internap
Published By: Spredfast, Inc.     Published Date: Feb 03, 2014
Learn the importance of creating a social media presence for your brand and see how it can create a better customer experience and generate brand loyalty.
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social presence, brand, social media, customer experience, brand loyalty, twitter, facebook, linkedin
    
Spredfast, Inc.
Published By: Gleanster Research     Published Date: May 15, 2013
Does your organization have one corporate identity and a network of local affiliates? This report from Gleanster Research outlines how Top Performing organizations power regional and local multi-channel marketing communications to deliver a cohesive customer experience across corporate and local marketing engagement.
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marketing, gleanster, distributed marketing, multi-channel marketing, marketing analytics
    
Gleanster Research
Published By: LogMeIn     Published Date: Mar 01, 2012
This brief case study illustrates how Sling Media's transition to a remote support solution with web-based chat realized a substantial cut in session times and an increase in customer satisfaction.
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customer service, integrated support, customer support, cusomter solutions, live chat, chat support
    
LogMeIn
Published By: IBM     Published Date: Dec 05, 2012
Today companies are striving to provide a more customer-centric experience. Being able to understand and predict customer behavior can help forge a lasting, profitable relationship between customers and your company.
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IBM
Published By: HP and Intel® Xeon® processors     Published Date: May 08, 2012
Read this whitepaper to learn three simple steps Small to medium size businesses can take to heighten business performance and increase brand office productivity.
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trends, performance, customer, customer experiences, flexibility, service, transactions, relationships
    
HP and Intel® Xeon® processors
Published By: Oracle     Published Date: Sep 10, 2012
This white paper provides an overview of what citizens want and expect in their customer service interactions with federal agencies and outlines eight steps for establishing an integrated multichannel contact center experience that meets citizens' nee
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oracle, meeting citizen expectations, customer service
    
Oracle
Published By: Oracle     Published Date: Sep 11, 2012
This paper explores ways for government to provide Citizens access before or after hours and conduct government business--much as they can log on to their computers whenever they want to buy from Amazon.com.
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it marketing, customer service, oracle, web experiences
    
Oracle
Published By: Oracle     Published Date: Sep 11, 2012
his Executive Brief explores the strategies your business can take to turn customer service into a profit center and help grow revenue.
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call centers, customer service, contact centers, customer experience, oracle
    
Oracle
Published By: Oracle     Published Date: Dec 03, 2012
Differentiate Your Company by Delivering Great Customer Experiences
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oracle, crm, youtube, free webinar, customer experience
    
Oracle
Published By: Oracle     Published Date: Dec 03, 2012
The Business Value of Customer Experience: Attracting New Customers
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oracle, crm, customers, business value, customer lifecycle, youtube, free webinar
    
Oracle
Published By: Oracle     Published Date: Dec 03, 2012
Keeping Your Customers: The Business Value of Customer Experience
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oracle, crm, customers, customers experience, business value, free webinar, youtube
    
Oracle
Published By: Oracle     Published Date: Jul 02, 2013
Customer Experience: Empowering People. Powering Brands. With Oracle Sales Solutions.
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oracle, crm, strategy brief, b2b
    
Oracle
Published By: Adobe     Published Date: Oct 18, 2012
The web content management market is growing based on customer experience management needs, including multichannel delivery, content targeting, analytics, and integration with other technologies. Read on to learn about the best in class CXM products.
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adobe, web content management, customer experience, commerce platforms, analytics, on-site search
    
Adobe
Published By: Adobe     Published Date: Oct 19, 2012
Three trends have altered the Web content management market since 2011: social media, mobile computing and WCM used in more comprehensive solutions toward online channel optimization. Read on to learn more about WCM and the best in class solutions.
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wcm, adobe, web content management, java, .net, social media, customer experience, online channel
    
Adobe
Published By: Adobe     Published Date: Jan 31, 2013
In this report, Forrester Research gives you the tools and processes you need to act on digital customer experience improvements across touch points like websites, mobile phones, and tablets.
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web experiences, adobe, digital experiences, forrester, mobile websites, mobile behavior, customer experience
    
Adobe
Published By: Adobe     Published Date: Mar 07, 2013
Download this best practice guide featuring Forrester VP and Research Director Stephen Powers to understand how to build a robust WCM strategy that improves your organisation's online customer experience, while avoiding the top seven WCM mistakes.
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customer engagement, customer experience management, web content management, wcm, wcm strategy, online customer experience
    
Adobe
Published By: Adobe     Published Date: Mar 07, 2013
This Forrester Research report discusses: testing to refine a relevant customer experience, four ways to use analytics to increase personalisation and deciding when and what to customise.
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personalisation, customer engagement, customer retention
    
Adobe
Published By: Adobe     Published Date: Mar 07, 2013
In this Forrester Research you'll learn: why responsive design is a philosophy, not a technology, the 7 benefits of a responsive design, and the challenges of adopting a responsive web development philosophy.
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responsive design, customer engagement, online experience, customer online experience, mobile content strategy, web design
    
Adobe
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