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Published By: Genesys     Published Date: Jun 13, 2018
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect. Learn how you can move beyond single interactions with true omnichannel routing: • Dynamically match customers from any touchpoint, over any channel, to the agent with the optimal insights, skill set and proficiency • Enable seamless transitions between digital self-service and live employee contact • Replace single, random interactions with thoughtfully designed and optimized customer journeys
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routing, customer experience, transitions, self-service
    
Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Sur un marché des centres de contacts cloud aussi vaste que changeant, il est souvent difficile de trouver la solution adaptée à votre entreprise. C’est pourquoi Ovum a conçu un outil intitulé « Matrice décisionnelle Ovum : comment sélectionner une solution de centre de contacts multicanal dans le cloud (édition 2017-18) ». Ce document a pour but de dresser un comparatif des grands acteurs de ce marché sur la base de leurs fonctions de routage des appels voix et de service client multicanal. Vous y découvrirez comment Genesys s’est imposé parmi les leaders grâce à des solutions pour les entreprises de toutes tailles et de tous secteurs à travers le monde. Au sommaire de la Matrice décisionnelle Ovum : Comparatif des plateformes technologiques des différentes solutions de centre de contacts dans le cloud Évaluation des capacités des fournisseurs dans les domaines de la gestion des interactions clients multicanaux et de l’analytique des données clients et d’entreprise Identification
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Genesys
Published By: Tapinfluence     Published Date: Jun 07, 2016
Consumers are hungry for social content that speaks to their unique needs, but they seldom turn to brands to get it. In order to satisfy this need, you have to reach consumers where they already are with content that adds value beyond what any of your products can offer. This eBook will guide you through the process of creating optimized content for social campaigns, including recipes, styled photo collections, instructional videos, product reviews, and more.
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content management, content delivery, best practices, performance management, reach, social content
    
Tapinfluence
Published By: Jamf     Published Date: Feb 25, 2019
While PCs have historically dominated the workplace, that may not be the case for much longer. Apple devices have experienced explosive growth in recent years, rising 128 percent since 20101. This growth has been attributed to a number of factors including: lower total cost of ownership, improved security, improved productivity and user preference1.
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Jamf
Published By: HotSchedules     Published Date: Mar 03, 2017
Lack of engagement. Loss of productivity. Poor attendance. That constant look of boredom. Toss the old-school training manual and take this free training assessment today.
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lms, talent performance software
    
HotSchedules
Published By: Spectrum Enterprise     Published Date: Jun 05, 2017
Download this Case Study to learn the value of Spectrum Enterprises and how Spectrum has helped Front Room Furnishings with: - Their ability to use more Internet-based applications with confidence - A real-time view of what’s happening throughout the business - Greater control over systems, such as freedom from PBX phones -Virtually limitless scalability in upgrading and adding locations
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Spectrum Enterprise
Published By: Entelo     Published Date: Sep 06, 2017
Today's tech candidates are actively interacting and sharing their work on different websites, networks, and forums. As more of these channels surface, recruiters have the advantage to connect with more people in real-time, build a community based on shared interests, and to develop their employer identity among candidates. This webinar will cover recruiting on Slack, Reddit, AngelList, and Meetup – a communication tool, aggregated news site and forum, Q&A social network, startup platform, and online portal for interest groups. Michelle Lusen, senior corporate recruiter at Slack, will join us for the webinar to share her best practices for connecting with candidates. In this webinar, you'll learn: How to establish rapport and develop a Slack community of candidates using private and public communication channels Where to look on Reddit and AngelList to find people most interested in hearing about your open role Tactics to identify and engage with domain experts on Meetup How to navi
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Entelo
Published By: Anaplan     Published Date: Aug 28, 2018
For many years, large corporations have employed financial planning and analysis professionals to oversee budgeting, planning, forecasting and analysis. But the sea-change in technology, data and the competitive landscape is having a sustained impact on the FP&A function as it transforms from a predominately budgeting function to a forward-focussed strategic contributor. Now, as new cloud technology makes implementing modern FP&A quicker and cheaper, the function has become more accessible to medium-sized, or even smaller, organisations. There is a nascent but growing realisation that this corner of the finance function should be demanding more of an organisation’s attention, large or small, because having accurate and timely visibility, further into the future, could mean the difference between success and failure in today’s highly uncertain and volatile business environment.
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rise, fp&a, corporation, professional, landscape, technology
    
Anaplan
Published By: Anaplan     Published Date: Sep 07, 2018
For many years, large corporations have employed financial planning and analysis professionals to oversee budgeting, planning, forecasting and analysis. But the sea-change in technology, data and the competitive landscape is having a sustained impact on the FP&A function as it transforms from a predominately budgeting function to a forward-focussed strategic contributor. Now, as new cloud technology makes implementing modern FP&A quicker and cheaper, the function has become more accessible to medium-sized, or even smaller, organisations. There is a nascent but growing realisation that this corner of the finance function should be demanding more of an organisation’s attention, large or small, because having accurate and timely visibility, further into the future, could mean the difference between success and failure in today’s highly uncertain and volatile business environment.
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Anaplan
Published By: Anaplan     Published Date: Sep 26, 2018
Les entreprises modernes doivent évoluer à un rythme sans précédent. Certaines peuvent réagir rapidement, d’autres doivent lutter. D’où la question : pourquoi certaines entreprises réussissent, mais pas d’autres ? La Harvard Business Review a interrogé 385 lecteurs représentant des entreprises de plus de 500 employés à propos des défis rencontrés dans le domaine de la planification, ainsi que des outils qu’ils utilisent. Le verdict est sans appel : 9 sur 10 utilisent des tableurs, et seulement 22 % sont satisfaits du résultat. « La planification basée sur des feuilles de calcul en silos n’est plus adaptée à la rapidité d’évolution, ni à l’envergure du business d’aujourd’hui », conclut la Harvard Business Review. Heureusement, une solution existe ! Dans l’étude approfondie publiée par HBR sous le titre « The New Game Plan for Strategic Planning », vous lirez des entrevues avec des experts de l’industrie, et découvrirez une analyse des conclusions de l’enquête, des illustrations clair
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Anaplan
Published By: Alight Solutions     Published Date: Jul 17, 2018
As much as moving to the Cloud has been a hot trend over the past several years with Human Capital Management systems, in today’s world, financial management systems are not far behind. We’re starting to see the activity significantly ramp up within the financial management system space. So much so, that according to research done by Gartner, the Cloud is expected to become the dominant deployment model across all areas of financial management applications by 2025. Spending on cloud or SaaS-based applications will increase from 30% of the total market spend in 2015 to 47% by 2020. So which financial systems are organizations shifting to the cloud model and why is this happening—aside from following the trend in HR? Download now to learn more -
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Alight Solutions
Published By: dinCloud     Published Date: Jun 19, 2018
Too often, the debate about IT is dominated by a narrow focus on near-term objectives: shrill cries claim that the business will stop (or fail) if a feature isn’t added to the ecommerce site, if the mobility platform isn’t improved, if the network and compute back end aren’t upgraded, if storage and database performance isn’t accelerated. Often, these changes are truly essential, and demand immediate attention. However, midmarket firms can’t assemble a meaningful strategy from point responses to near-term issues. Increasingly, midmarket enterprises are finding that continued operational success requires an “agile-cloud” – an agility-oriented, cloud-based IT strategy that addresses the three core changes faced by midmarket firms: the changing nature of business infrastructure, the accelerating pace of change in business, and the expanding scope of IT.
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virtual, data, centers, services
    
dinCloud
Published By: dinCloud     Published Date: Jun 19, 2018
Too often, the debate about IT is dominated by a narrow focus on near-term objectives: shrill cries claim that the business will stop (or fail) if a feature isn’t added to the ecommerce site, if the mobility platform isn’t improved, if the network and compute back end aren’t upgraded, if storage and database performance isn’t accelerated. Often, these changes are truly essential, and demand immediate attention. However, midmarket firms can’t assemble a meaningful strategy from point responses to near-term issues. Increasingly, midmarket enterprises are finding that continued operational success requires an “agile-cloud” – an agility-oriented, cloud-based IT strategy that addresses the three core changes faced by midmarket firms: the changing nature of business infrastructure, the accelerating pace of change in business, and the expanding scope of IT.
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empowered, it< tech, ecommerce
    
dinCloud
Published By: TIBCO Software     Published Date: Oct 03, 2018
The Insurance industry continues to undergo significant transformation, with new technologies, business models, and competitors entering the market at an increasing rate. To be successful in attracting and retaining the most valuable customers, insurance companies must innovate and increase the speed at which they respond to customer demands. Traditionally, the insurance software market was dominated by a handful of specialist vendors with products that were initially expensive, difficult to deploy, costly to maintain, and did not provide the speed needed for today's market. Now there has been a shift away from these "black box" applications to platforms that allow insurers to make their algorithmic IP available to business users, allowing much faster response to business demands. The algorithmic platform approach also comes at a fraction of the cost of black box solutions, while delivering advanced analytical techniques like Machine Learning and Artificial Intelligence (AI).
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artificial intelligence, machine learning, dynamic pricing, predictive claims, real-time fraud, contextual customer experience, operational effectiveness
    
TIBCO Software
Published By: Fujitsu America, Inc.     Published Date: Oct 22, 2018
Crime overall is decreasing, but chaotic events such as extreme weather, domestic terrorist attacks, gun violence, and opioid-related emergencies are increasing, requiring highly coordinated response protocols. From raucous inner cities to sleepy suburbs, the scope and nature of these threats demand a new way of thinking and acting– a new, frictionless collaboration among agencies, departments, and vendor partners. This is the next phase of digital age public safety. As more public safety leaders get introduced to sophisticated surveillance and big data technologies, they realize the benefits are within reach. Find out how by downloading today! Intel, the Intel logo, Intel Core, Intel vPro, Core Inside and vPro Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
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smart mobility, technology solutions, integrated management
    
Fujitsu America, Inc.
Published By: Fujitsu America, Inc.     Published Date: Jan 22, 2019
Crime overall is decreasing, but chaotic events such as extreme weather, domestic terrorist attacks, gun violence, and opioid-related emergencies are increasing, requiring highly coordinated response protocols. From raucous inner cities to sleepy suburbs, the scope and nature of these threats demand a new way of thinking and acting — a new, frictionless collaboration among agencies, departments, and vendor partners.1 Ideally, public safety professionals are already fitted with the latest smartphones, laptops, and tablets to receive targeted information about situations, individuals, and locations before they respond. However, when police, fire, EMT, first responders, and even utility companies can communicate and share data via secure channels, the severity and length of incidents may be lessened, and lives can be saved. This is the next phase of digital age public safety. As more public safety leaders get introduced to sophisticated surveillance and big data technologies, they realize
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Fujitsu America, Inc.
Published By: Adobe     Published Date: Jul 15, 2019
Malgré des différences certaines entre les plates-formes d’automatisation, la réussite tient souvent à trois facteurs : votre stratégie et votre processus, votre flux de contenus et de leads, et vos collaborateurs. En règle générale, un investissement limité dans ces trois domaines se traduira par un retour sur investissement (ROI) de l’automatisation marketing correct, mais pas exceptionnel. Plus vous investirez, plus vous ferez bouger les curseurs et augmenterez votre ROI. Le secret est de voir grand, de commencer petit et d’avancer rapidement. Autrement dit, les meilleurs résultats sont généralement obtenus en démarrant avec ce que vous avez et en investissant progressivement.
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Adobe
Published By: Adobe     Published Date: Oct 10, 2019
In this white paper we discuss the opportunities and challenges associated with customer experience management and highlight three key areas of future focus for successful European marketing leaders: customer consent management in marketing in the light of GDPR; the future of AI-driven customer engagement in marketing; and customer journey management as the new mantra and operating model for marketing operations management. Our observations and conclusions are backed by rigorous research results based on a representative sample of telephone interviews with marketing leaders across Europe. We hope you enjoy this paper and would be interested to hear your feedback. We believe the paper provides the benchmarks and insights to guide the next generation of marketing domain digital technology deployments and beyond into enterprisewide customer experience management.
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Adobe
Published By: Gleanster Research     Published Date: Aug 30, 2013
Supercharge your online shop! By combining the First Spirit CMS and IBM WebSphere Commerce you get the freedom and flexibility you need to establish a meaningful and personalized consumer experience across almost any touch-point. That means more flexibility and more revenue.
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Gleanster Research
Published By: Mimecast     Published Date: Apr 18, 2017
"With over 112 billion emails sent and received on a daily basis, email continues to be the dominant form of business communication. Organizations must formulate a strategy for not just storing email but meeting compliance requirements, responding to litigation requests and providing instant access to these important conservations. While this has traditionally been accomplished with on-premises technology, the cloud has transformed archiving by delivering new capabilities at lower costs. Read the whitepaper for key takeaways: - The emergence of email archiving as a business requirement - The challenges associated with traditional on-premises solutions - How the cloud has changed email archiving - How organizations can benefit from it"
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email archiving, cloud, cloud based infrastructure, cyber security, cloud security
    
Mimecast
Published By: Microsoft Azure     Published Date: Apr 05, 2018
You’re running a lot of your business on Windows Server today— mission-critical apps, Active Directory, Domain Name Servers, not to mention virtual machines and storage. For more than 20 years, in fact, Windows Server has been the operating system of choice for enterprise workloads.
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Microsoft Azure
Published By: Workday France     Published Date: Apr 30, 2018
Tous les grands partenariats connaissent des hauts et des bas. Lennon et McCartney, ou Laurel et Hardy ont eux aussi connu des divergences de vues. Travailler ensemble implique de partager les mêmes objectifs, mais cela ne signifie pas toujours une harmonie totale et une reconnaissance des qualités et de la contribution de l'autre. Cette observation peut également s'appliquer aux fonctions financières et RH de toute entreprise : ce sont deux composantes clés de l'organisation mais historiquement deux domaines opérationnels très différents.
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Workday France
Published By: Workday France     Published Date: Feb 04, 2019
L'étude « Tendances RH 2018 » de Deloitte met en évidence de nombreuses tendances liées au resssenti des salariés et des employeurs. Découvrez les points clés de cette étude et les 3 étapes que les entreprises émergentes doivent suivre pour attirer et fidéliser les meilleurs talents.
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technologie de la main-d'œuvre, stratégie digitale
    
Workday France
Published By: E.ON     Published Date: Nov 21, 2018
With air quality and climate change dominating headlines and public opinion, the UK is charging ahead into a future of electric motoring. EVs and the installation of charging infrastructure are both new and growing industries, with the popularity of electric cars and vans growing at an incredible pace in the UK. At the end of March 2010, there were only 98 vehicles eligible for the Plug-in Car Grant licensed in the UK. By the end of March 2018 this had reached 132,789. While many organisations want to install EV charge points, some find it challenging to build a business case and worry about the unknowns when it comes to installation and maintenance. It’s time to change that. Download this whitepaper today to find out more.
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E.ON
Published By: Workday France     Published Date: May 17, 2019
"La plupart des entreprises considèrent la finance et la gestion des RH comme étant des domaines différents mais cette séparation crée de nombreux problèmes. Combiner Finance et RH dans un seul système permet d'avoir une meilleure vue d'ensemble, de faire des changements et de planifier la croissance. Lisez le livre blanc pour découvrir les 8 bonnes raisons qui confirment qu'unifier la finance et la RH dans un même système est la meilleure voie à suivre."
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Workday France
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